As I’ve talked with more people and watched some of them use One Metric, it’s become increasingly obvious that the most interesting feature is how quickly and easily it lets you share your numbers.
If you didn’t already see it, I recommend this presentation from Josh Robb at PushPay about what he calls tension metrics:
Look out especially for the pic of the whiteboard that they used in the early days at PushPay to keep track of their key numbers and make sure that everybody in the room knew how it was all going.
As he says: this is not a tooling problem.
That might seem like a strange statement for me to be amplifying, given that One Metric is itself a metrics tool. But, actually I agree 100%. Even very low-tech solutions, used well, can solve the problem. Plus I’ve seen too many teams stumble trying to set up complicated tooling, and as a result never getting to the valuable bit, which is sharing numbers and asking others to help interpret them and decide what to do in response to them.
It’s not the numbers, or even the dashboard, it’s the decisions you make as a result that make the difference.
Recently I’ve been thinking a lot about how people ask for help with their business. And how we can assist with this.
We can, and do, make it significantly faster to create something to share. One Metric is, if you like, the digital equivalent of a whiteboard, so you can share your status even with those who are not in the room. It doesn’t try to be too much. It doesn’t get in the way of the numbers. It’s just a simple canvas you can use to collect, analyse and share.
We can, and do, make it less daunting, if you’re one of the many people who is put off by a blank spreadsheet. We even provide templates, so that if you don’t know what to start measuring we’ll guide you towards what is common for businesses like yours.
We can, and do, make it less embarrassing. We know lots of you currently use a janky spreadsheet to keep track of your metrics. It’s completely understandable you would be reluctant to share that with anybody. By getting the numbers out of the spreadsheet, we can create something that tells your story with less noise.
That’s all great. But I’m not sure it’s enough.
For One Metric to be more widely adopted we’re going to need to change opinions about the value of sharing numbers, so that more people want to share their numbers because they know that is how they make them better.
Over the next few weeks pay attention to the number of times you get asked “how is it going?” or “how can I help?”
What is your typical response to that kind of question. Do you pretend that everything is awesome. Or do you share how things are really going, and then listen for any useful advice about what you could do differently?